Refund and Returns Policy

1. Definitions

  • Paid Subscription means all of the rights (including a licence) granted to Users to have access to and use the Resources in accordance with these Terms of Use.
  • Resources means the Content that the User is granted access to pursuant to their Paid Subscription.

1. Returns

ESL Reads will resolve the following issues and send them back to you promptly:

  • Grammatical issues.
  • Spelling issues.
  • Technical difficulties with the Resources (either PDF or URL Flipbook).
  • Layout or spacing issues with the Resources.
  • The wrong Resource was attached to the sale.
Aside from the above listed, there will be no returns of the Resources of Paid Subscription. 

3. Refunds

ESL Reads has non-refundable products due to the Resources being available digitally as a downloadable PDF and as a URL Link. Therefore, the Resources and Paid Subscriptions are unable to be refunded. All other refunds will only be accepted under extenuating circumstances, which will be managed on a case by case basis by ESL Reads directly. If there is an issue with a Resource or your Paid Subscription, please contact us immediately for support.

ESL Reads ensures adequate access to Resource previews and free online demonstrations to assist the Individuals and Organisations with their decision making on a Paid Subscription. If there is a problem with the Resources or Paid Subscription, please contact us immediately and we will do all we can to support you and resolve it.

  • Additionally, ESL Reads cannot refund for the following issues:
  • Purchasing the wrong subscription
  • Unsatisfied or change of mind with the Resources.
  • You are unable to use or print the Resource due to the digital technology you have available.

If there are any discrepancies between what was promised and what was delivered, please contact us and we will do everything possible to resolve it. However, this does not guarantee a refund. 

3. Need Help?

See our Terms of Use or Contact us.