Privacy Policy

ESL Reads values the privacy of the Personal Information of Users of this website and all related subdomains (Users) located at eslreads.com (Website) and is committed to handling a User’s Personal Information in a responsible way in accordance with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APP) as set out in the Act.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

About this Privacy Policy

This Privacy Policy:
  1. sets out how ESL Reads collects, holds, uses and discloses the Personal Information of Users, and
  2. should be read in conjunction with and forms part of ESL Read’s Terms of Use when using the Website and interacting with ESL Reads.

Meaning of Personal Information

  1. The term “Personal Information” and some other terms used in this Privacy Policy are defined under the Act.
  2. Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
    • whether the information or opinion is true or not; and
    • whether the information or opinion is recorded in a material form or not.
  3. If information does not disclose the User’s identity or enable the User’s identity to be ascertained, it will in most cases not be classified as Personal Information and will not be subject to this Privacy Policy.

Information we collect

  1. The kind of Personal Information that ESL Reads collects from the User will depend on how the User uses the Website.
  2. Personal Information ESL Reads collects may include a person’s first and last names, their email address, passwords, other contact details, IP address, location data and a User’s school.
  3. ESL Reads does not collect sensitive information about Users as defined under the Act.
  4. ESL Reads will not knowingly collect or use Personal Information from or about a minor where the law requires parental consent, If it does so unknowingly ESL Reads will use its best endeavours to obtain parental consent. Parents may review the Personal Information which has been collected, refuse permission to collect further Personal Information and request that any Personal Information collected be deleted from ESL Reads records.

How we collect and hold Personal Information

  1. ESL Reads may collect Personal Information from Users whenever they input such information into the Website for a Paid Subscription or through interaction with electronic mail, websites or social media services where they have authorised that information to be shared.
  2. ESL Reads also collects information via browser cookies where reasonably necessary for the performance of ESL Read’s operations and activities including marketing and sales.
  3. ESL Reads automatically receives and records information on its server logs from the User’s browser, including their IP address, operating system, top level domain, date and time, pages accessed, documents downloaded, previous website visited, type of browser used and other cookie information. This enables ESL Reads to tell when Users use the Website and also to help customise the User’s experience within the Website.
  4. Users arez always advised to pay attention to their browser’s security and privacy settings to protect their privacy generally.
  5. ESL Reads will only solicit and collect Personal Information which has been obtained fairly and lawfully, directly from a User (unless unreasonable or impractical to do so) and is reasonably necessary for ESL Reads’ operations.
  6. If ESL Reads receives unsolicited Personal Information about Users and ESL Reads determines it could not have collected the Personal Information under APP3, it will destroy or de‑identify the Personal Information as soon as practicable.

Purpose of collection and use

  1. ESL Reads collects, holds, uses and discloses Personal Information to deliver and improve the goods or services ESL Reads provides to Users.
  2. Generally, Users are only obliged to provide ESL Reads with information necessary for ESL Reads to provide services to them.
  3. If Users do not provide ESL Reads with certain types of Personal Information ESL Reads may be unable to provide them with the services or goods they have requested.
  4. ESL Reads customarily discloses Personal Information only to its service providers who assist it in operating ESL Reads and the Website. Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  5. ESL Reads may use Personal Information to promote goods and services to Users and by using the Website, Users consent to the receipt of direct marketing material.
  6. ESL Reads will only use User’s Personal Information for that purpose if it has collected such information directly from Users and if it is material which a User would reasonably expect to receive from ESL Reads.
  7. ESL Reads does not use sensitive Personal Information in direct marketing activity and does not direct market to minors.

Accessing User's Personal Information

  1. If a User would like to access or correct Personal Information that ESL Reads holds about them, please contact: Lauren Piovesan via admin@eslreads.com.
  2. The User will need to identify themselves to the reasonable satisfaction of ESL Reads before ESL Reads will provide the User with their Personal Information which ESL Reads may or may not have in its possession.
  3. If a User requests a correction of Personal Information, the User can contact ESL Reads at admin@eslreads.com or change their own Personal information through their “Account Information” on their Paid Subscription.

Complaints

  1. All complaints and enquiries will be dealt with in a reasonably appropriate timeframe in a way which does not compromise the integrity of any decision about a complaint.
  2. If a User has a complaint about ESL Reads’ collection or use of Personal Information pertaining to that User, then the User is requested to contact admin@eslreads.com.  We may seek further information from the User to clarify their concerns and, if the complaint is well founded, will, in consultation with the User, take appropriate steps to rectify the problem.
  3. If the User is dissatisfied with the outcome, they may refer the matter to the Office of the Australian Information Commissioner in writing:
  4. If Users have questions about how to make a complaint, they should telephone the enquiries line of the OAIC on 1300 363 992.
  5. For further information about lodging a complaint, Users should go to https://www.oaic.gov.au/privacy/privacy-complaints/

Integrity of Personal Information

  1. All complaints and enquiries will be dealt with in a reasonably appropriate timeframe in a way which does not compromise the integrity of any decision about a complaint.
  2. Teach Starter operates a service orientated business via the Website.  If a User has a complaint about ESL Reads’ collection or use of Personal Information pertaining to that User, then the User is requested to contact Lauren Piovesan via admin@eslreads.com.  Lauren Piovesan may seek further information from the User to clarify their concerns and, if the complaint is well founded, will, in consultation with the User, take appropriate steps to rectify the problem.
  3. If the User is dissatisfied with the outcome, they may refer the matter to the Office of the Australian Information Commissioner in writing:
  4. If Users have questions about how to make a complaint, they should telephone the enquiries line of the OAIC on 1300 363 992.
  5. For further information about lodging a complaint, Users should go to https://www.oaic.gov.au/privacy/privacy-complaints/

Children's information

Another part of our priority is adding protection for children while using the internet. We encourage parents, guardians and teachers to observe, participate in and/or monitor and guide their online activity. 

  1. ESL Reads does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
  2. Contact us if you have any requests about accessing, modifying or removing your Personal Information, or if you have a complaint or query at admin@eslreads.com.

Changes to Privacy Policy

  1. This Privacy Policy is up to date as at 6 November 2022.
  2. There may be changes to the Privacy Policy from time to time and Users should check regularly for those changes.

Contact us

Contact us if you have any requests about accessing, modifying or removing your Personal Information, or if you have a complaint or query at admin@eslreads.com.