Refund and Returns Policy

Overview

ESL Reads has non-refundable products due to the product being downloadable and therefore, being unable to be returned. In general, the only guaranteed refunds will be if a customer would like to upgrade from an Individual License to a School & Organisation License within 12 months of purchasing a product. All other refunds will only be accepted under extenuating circumstances, which will be managed on a case by case basis by us directly. If there is an issue with a product, please contact us immediately and we will fix the product and resend it to you.

Issues that we will fix and send back to you promptly may include:

Grammatical issues
Spelling issues
Technical difficulties with the PDF
Layout issues with the PDF
The wrong PDF was attached to the sale

ESL Reads cannot refund for the following issues:

Purchasing the wrong book
Purchasing the wrong level
Unsatisfied with the book
You are unable to print the book

If there are any discrepancies between what was promised and what was delivered, please contact us and we will do everything possible to resolve it. However, this does not guarantee a refund.

Refund and Returns Policy

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