Refund and Returns Policy

Refund and Returns Policy


ESL Reads has non-refundable products due to the product being downloadable and therefore, being unable to be returned. In general, the only guaranteed refunds will be if a customer would like to upgrade from an Individual License to a School & Organisation License within 12 months of purchasing a product. All other refunds will only be accepted under extenuating circumstances, which will be managed on a case by case basis by us directly. If there is an issue with a product, please contact us immediately and we will fix the product and resend it to you. 

Issues that we will fix and send back to you promptly may include:

  • Grammatical issues
  • Spelling issues
  • Technical difficulties with the PDF
  • Layout issues with the PDF
  • The wrong PDF was attached to the sale

ESL Reads cannot refund for the following issues:

  • Purchasing the wrong book
  • Purchasing the wrong level
  • Unsatisfied with the book
  • You are unable to print the book 
If there are any discrepancies between what was promised and what was delivered, please contact us and we will do everything possible to resolve it. However, this does not guarantee a refund. 

Need help?

Contact us for questions related to refunds and returns.